Skincentric, Inc.

User Agreement

Thank you for using Skincentric! This User Agreement applies to your access to and use of our website, mobile apps, and other online products and services (collectively, our “Services”). This Agreement is between you and Skincentric, Inc. (“Skincentric,” “we,” or “us”).

1. Educational Purposes Only; No Medical Advice

  • Not Medical Advice. We are not doctors, and we do not provide medical advice, diagnosis, or treatment. All information, insights, routines, images, or other content you receive through the Skincentric Services (including but not limited to skin plans, recommended routines, images, videos, media, Skin Coach functionality, or any other future products/services) are for educational and informational purposes only.

  • Consult a Professional. Always seek the advice of a qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of content you have encountered on Skincentric.

  • No Patient-Provider Relationship. Use of the Services does not create a patient-provider relationship. If you think you may have a medical emergency, call your doctor or emergency services immediately.

  • Medical Disclaimer (Skin Coach Lite). Skin Coach provides educational information about skincare and haircare. Responses are not a substitute for professional medical advice, diagnosis, or treatment.
    Always consult a licensed dermatologist or healthcare provider for personal concerns, especially if you have known skin conditions, allergies, or are using prescription treatments. If you experience irritation or worsening symptoms, stop and seek medical attention.

2. Your Access to Our Services

No one under 13 may use our Services. If you are in the EEA/UK, you must meet your country’s digital age of consent (13–16) or have verifiable parental consent.

By using our Services, you agree:

  1. You meet the minimum age above (and if purchasing, you are 18+ or have parental consent);

  2. You are legally bound by the terms of this User Agreement, as it may be amended or updated from time to time;

  3. You can form a binding contract, either alone or with your parent or legal guardian;

  4. You are not legally barred from using our Services;

  5. You have not been suspended or removed from the Services;

  6. If you are acting on behalf of another legal person, such as a company, you have the full legal power to bind that entity to this User Agreement;

  7. You will not use our Services for any unlawful purpose;

  8. You will not use our Services to harm, defraud, deceive or defame us or any person;

  9. You will not use our Services in order to impair, slow, or disrupt the Services or upload, transmit, or distribute through the Services any viruses, worms, or malicious code; and

  10. You will not use our Services to violate our rights or the rights of other persons or third parties.

3. Privacy & Data Use

We believe in protecting your privacy. By using our Services, you agree to our Privacy Policy (as it may be amended from time to time).

Service & Analytics Data. In order to provide and improve our products and services, we may collect, store, analyze, or otherwise process the media and data you provide, including but not limited to photos, videos, audio recordings, biometric data, and text. This may include using such media or data for research and development, to recommend personalized routines, or to generate educational content on skincare.

Payment & Tax Data. If you purchase a subscription or other paid feature, payment processing is provided by our third-party payment processor, Stripe. We do not store full credit or debit card numbers. Stripe processes your payment information pursuant to its own terms and privacy policy. We may receive and store limited billing information (for example, your name, email, the last four digits of your card, expiration month/year, transaction IDs, payment status, tax amounts, and the products purchased) to operate the Services, prevent fraud, provide support, calculate and collect taxes, and maintain your subscription or prepaid access. We use Stripe Tax to help determine, calculate, and collect applicable taxes where required.

AI Processing (Skin Coach Lite). To generate answers, we may transmit your prompts and limited personalization fields (e.g., SkinID/routine metadata) to third-party AI providers acting as our processors. We configure these providers not to use your data to train their public models and to apply limited retention consistent with security and abuse prevention. We may review de-identified or aggregated interactions to operate, secure, and improve Skin Coach Lite. See our Privacy Policy for details.

4. Authorization

As long as you abide by and do not breach this User Agreement, we grant you a personal, non-transferable, non-exclusive, revocable, limited license to use our Services. We reserve all rights not expressly granted to you by this User Agreement.

5. Prohibited Use of Our Intellectual Property

You may not, without our prior written consent:

  • License, sell, transfer, assign, distribute, host, or otherwise commercially exploit our Services;

  • Modify, make derivative works of, disassemble, decompile, translate, or reverse engineer any part of the Services;

  • Access the Services in order to build a similar or competitive website, product, or service;

  • Scrape, harvest, or index the Services (including via bots or crawlers) except through documented public APIs;

  • Bypass or defeat rate limits, authentication, or security controls, or test vulnerabilities without authorization;

  • Submit unlawful content, others’ personal data without consent, or health/biometric data of another person;

  • Use Skin Coach Lite to generate or disseminate content that is illegal, harmful, deceptive, or that could reasonably cause physical harm.

6. We May Update and Modify Our Services

We may update, modify, or cancel some or all of our Services at any time, without your consent.

7. We May Update or Amend This User Agreement

We may update, modify, or amend this User Agreement from time to time, without your consent. This User Agreement has a version date at the bottom that you may check to see when changes have been made.

8. Your Account, Username, and Password

If you create an account with us, you may be required to provide us with a username, password, and certain other information, such as your email address. Please keep this information up to date and secure. We are not responsible for the misuse of your account. If you have reason to believe someone has wrongfully accessed or used your account, please notify us immediately at support@skincentric.us.

9. Your Content

Our Services may allow you to create and publish writing, photos, video material, audio, or other content (collectively, your “Content”). By publishing or submitting Content with our Services, you represent and warrant that your Content does not violate the rights of another person. You are responsible for your Content.

  • License Grant (excluding Media/biometric covered by §10). You retain ownership of your Content. You grant Skincentric a worldwide, royalty-free, perpetual, irrevocable, non-exclusive, transferable, and sublicensable license to use, copy, modify, adapt, prepare derivative works of, distribute, store, perform, and display your Content (forum posts, comments, community uploads) in connection with operating, promoting, and improving the Services. This does notapply to Media and biometric data, which are governed by Section 10 and licensed on a more limited basis.

  • Ideas and Suggestions. If you provide us with any ideas or suggestions to improve our Services, we may adopt those ideas or suggestions without compensating you.

  • Editing or Removal. We may, but are not obligated to, edit or modify any Content we deem offensive or inappropriate.

10. Use of Your Media and Biometric Data

  • Collection and Processing. You may upload photos, videos, audio, or similar media (“Media”).

  • Limited License. You grant Skincentric a non-exclusive, worldwide, royalty-free license to host, process, analyze, and transform your Media solely to provide, personalize, secure, and improve the Services (including Skin Coach Lite and SkinID features). We may create de-identified or aggregated data from your Media for analytics and service improvement.

  • Model Training. We do not permit third-party AI providers to use your Media or prompts to train their public models.

  • Retention and Deletion. You can delete Media you uploaded from within the app. We may retain records as required by law, to enforce our terms, or to resolve disputes.

11. Advertisements

We may send you marketing communications, which you can opt out of. We do not show third-party behavioral ads in the app at this time; any future changes will be described in our Privacy Policy.

11A. Payments, Subscriptions, and Refunds

Merchant of Record; Processor. Purchases made directly through Skincentric (outside of Apple’s App Store or Google Play) are sold by Skincentric, Inc., which is the merchant of record. We use Stripe to process payments, including external checkout links presented in the app consistent with applicable store policies.

Pricing and Taxes. Prices are shown in U.S. dollars unless stated otherwise and exclude applicable taxes. Stripe Taxmay calculate and collect taxes at checkout where required by law. You are responsible for any taxes, duties, or similar assessments.

Subscriptions (Auto-Renewing). If you buy a recurring subscription (e.g., Skincentric Plus), you authorize us to charge the payment method on file automatically at the then-current rate each billing period (e.g., monthly) until you cancel. We will email a receipt after each successful charge. You can cancel at any time; cancellation takes effect at the end of your current paid period, and you will continue to have access until that time.

Prepaid Passes (Multi-Month). If you buy a fixed-term prepaid pass (e.g., 3, 6, or 12 months), access begins when payment is confirmed and continues through the purchased term. Prepaid passes do not auto-renew. If you purchase multiple prepaid passes, they stack and extend your access accordingly.

Free Trials and Promotions. From time to time we may offer trials or promotional pricing with varying lengths. The trial length and the price that will apply after the trial will be shown at sign-up and/or at checkout. Unless stated otherwise, trials convert to a paid, auto-renewing subscription at the end of the trial at the then-current price, and you authorize the first charge at that time unless you cancel before the trial ends. We may modify or discontinue promotions at any time.

Managing and Canceling. For purchases made directly with Skincentric, you can manage or cancel by (a) using the in-app Manage Subscription link to our secure billing portal, or (b) contacting support at support@skincentric.us. For purchases made through Apple’s App Store or Google Play, the app stores handle billing, cancellations, and refunds under their respective terms; Skincentric cannot cancel or refund those purchases directly.

Refunds and Credits (Processed by Stripe). Refunds, when approved, are issued by Stripe back to the original payment method used for the purchase. Refunds may be full or partial depending on the circumstances and will typically appear within 5–10 business days, though timing depends on your bank.

  • Duplicate or erroneous charges; service not delivered: We will refund or credit you.

  • Prepaid passes: If we approve a refund after access has begun, we may issue a pro-rata refund for the unused portion of the term based on full, unused days remaining.

  • Monthly subscriptions: Cancellation takes effect at the end of the current billing period; we generally do notprovide refunds for partial months already delivered, except where required by law or in cases of duplicate/error.
    Nothing in this section limits any non-waivable consumer rights you may have under applicable law.

EU/EEA/UK Right of Withdrawal (Digital Content). If you are an EU/EEA/UK consumer purchasing digital content, you may have a 14-day right of withdrawal. Because access to our digital Services typically begins immediately, you request immediate performance at checkout and acknowledge that you lose the right to withdraw once the service is fully performed and/or digital content is made available. If you do not want immediate access, do not complete checkoutand contact support@skincentric.us before purchasing so we can delay activation.

Chargebacks. If you dispute a charge with your bank (a “chargeback”) rather than contacting us first, we may suspend or terminate access to the Services while the dispute is investigated. We reserve the right to contest chargebacks we believe are improper and to recover any associated fees.

Failed Payments; Changes to Payment Method. You agree to keep a valid payment method on file and to update it when it changes. If a renewal charge fails, we may attempt to process it again and may suspend or downgrade your access until payment is successful.

Price or Term Changes. We may change prices or billing periods for future renewals. If we do, we will provide advance notice, and the change will apply starting with your next billing cycle. If you do not agree with the change, you may cancel before it takes effect.

Store Purchases. If you buy through Apple’s App Store or Google Play, their terms govern billing, refunds, and cancellations, and you must follow their processes.

12. Third-Party Content

We are not responsible for third-party content or links to other sites.

12A. AI Features (Skin Coach Lite)

Skin Coach Lite may generate content that is inaccurate or incomplete. You are responsible for how you use outputs. Do not rely on Skin Coach Lite for emergencies or time-critical decisions. Do not submit confidential information you do not want processed by our AI providers. We may use automated and human review to investigate abuse, improve safety, and ensure quality, in line with our Privacy Policy.

13. Copyright Infringement and DMCA Policy

As Skincentric asks others to respect its intellectual property rights, it respects the intellectual property rights of others. Although you may visit our website for reasonable purposes, you may not use our intellectual property without our written consent.

If you believe that material located on or linked to by our Services violates your copyright, you are encouraged to notify Skincentric. Skincentric will respond to all such notices, including as required or appropriate by removing the infringing material or disabling all links to the infringing material. Skincentric will terminate a visitor’s access to and use of our Services if, under appropriate circumstances, the visitor is determined to be a repeat infringer of the copyrights or other intellectual property rights of Skincentric or others.

If you are an intellectual property rights owner and believe that your rights have been infringed, please notify us. We will promptly evaluate notices of alleged infringement and take proper action under the Digital Millennium Copyright Act, 17 U.S.C. § 512(c).

Notices of claimed copyright infringement should be sent to our Designated Agent:

Paige Malcolm

Address: 15 Franklin St, PO Box 484, Avondale Estates, GA 30003

By Email: contact@skincentric.us

Phone: +1 770 609-5482

Please see 17 U.S.C. § 512(c)(3) for details on valid notification.

14. Intellectual Property

This Agreement does not transfer from Skincentric to you any Skincentric or third-party intellectual property, and all right, title, and interest in and to such property will remain (as between the parties) solely with Skincentric. Skincentric, the Skincentric logo, and all other trademarks, service marks, graphics, and logos used in connection with Skincentric or our Services, are trademarks or registered trademarks of Skincentric or Skincentric’s licensors. Other trademarks, service marks, graphics, and logos used in connection with our Services may be the trademarks of other third parties. Your use of our Services grants you no right or license to reproduce or otherwise use any Skincentric or third-party trademarks.

15. Disclaimer of Warranties

EXCEPT AS PROVIDED HEREIN THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED. ALL SERVICES ARE PROVIDED ON AN "AS IS," "WITH FAULTS" BASIS. WE SPECIFICALLY DISCLAIM ANY WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

YOU ACKNOWLEDGE AND AGREE THAT OUR SERVICES, INCLUDING ANY SKIN PLANS, ROUTINES, IMAGES, MEDIA, AND SKIN COACH FEATURES, ARE INTENDED FOR EDUCATIONAL PURPOSES ONLY AND DO NOT CONSTITUTE MEDICAL ADVICE OR DIAGNOSIS. WE ARE NOT LIABLE UNDER ANY CIRCUMSTANCE FOR ANY CONSEQUENTIAL OR INCIDENTAL LOSS NOR ANY SUBSEQUENT DAMAGE OR EXPENSES RELATED TO ANY PRODUCT, SERVICES, OR MATERIAL OBTAINED FROM US.

SALE OF OUR TANGIBLE PHYSICAL PRODUCTS IS PERFORMED WITHOUT WARRANTY ON AN “AS IS, WHERE IS” BASIS, UNLESS A SPECIFIC WRITTEN WARRANTY IS PROVIDED SEPARATELY, IN WHICH CASE THAT WARRANTY APPLIES ACCORDING TO ITS TERMS.

AI OUTPUTS MAY CONTAIN ERRORS, AND YOU SHOULD INDEPENDENTLY VERIFY ANY INFORMATION BEFORE ACTING ON IT.

16. Limitation of Liability

In no event will Skincentric, or its suppliers or licensors, be liable with respect to any subject matter of this Agreement under any contract, negligence, strict liability, or other legal or equitable theory for:

  1. Any special, incidental, or consequential damages;

  2. The cost of procurement for substitute products or services;

  3. Interruption of use or loss or corruption of data; or

  4. Any amounts that exceed the fees paid by you to Skincentric under this Agreement during the twelve (12) month period prior to the cause of action.

The foregoing limitations apply to the fullest extent permitted by law and do not limit liability for death or personal injury caused by gross negligence or willful misconduct, or for misappropriation of intellectual property. Some jurisdictions do not allow certain limitations; where prohibited, those limits do not apply.

17. Indemnification

You agree to indemnify and hold harmless Skincentric, its contractors, licensors, and their respective directors, officers, employees, and agents from and against any and all claims and expenses, including attorneys’ fees, arising out of your violation of this User Agreement.

18. How to Serve a Subpoena

If you have a subpoena to serve on Skincentric, please note that Skincentric does not accept service via e-mail or fax. All subpoenas must be properly served on us at: 15 Franklin St, PO Box 484, Avondale Estates, GA 30003, Attn:Skincentric, Inc. – Subpoena.

19. Miscellaneous

This Agreement constitutes the entire agreement between Skincentric and you concerning the subject matter hereof, and it may only be modified by a written amendment signed by an authorized executive of Skincentric, or by the posting by Skincentric of a revised version. Except to the extent applicable law provides otherwise, this Agreement and any access to or use of our Services will be governed by the laws of the state of Georgia, U.S.A., excluding its conflict of law provisions. The proper venue for any disputes arising out of or relating to this Agreement shall be the state and federal courts located in Georgia. The prevailing party in any action or proceeding to enforce this Agreement shall be entitled to costs and attorneys’ fees. If any part of this Agreement is held invalid or unenforceable, that part will be construed to reflect the parties’ original intent, and the remaining portions will remain in full force and effect. A waiver by either party of any term or condition of this Agreement or any breach thereof, in any instance, will not waive such term or condition or any subsequent breach thereof. Skincentric may assign its rights under this Agreement. You may not assign your rights under this Agreement without our written permission. This Agreement will be binding upon and inure to the benefit of the parties, their successors, and permitted assigns.

20. Dispute Resolution; Arbitration; Class Action Waiver (U.S. Users)

  • Informal Resolution. Before filing a claim, you agree to email contact@skincentric.us with a brief written description and allow 30 days to try to resolve it informally.

  • Binding Arbitration. Except for (i) individual claims in small-claims court and (ii) claims seeking injunctive relief for intellectual-property misuse, any dispute arising out of or relating to these Terms or the Services will be resolved by binding arbitration under the U.S. Federal Arbitration Act, administered by JAMS under its Streamlined Rules. The seat will be Atlanta, Georgia; hearings may be remote.

  • Class Action Waiver. Disputes must be brought only on an individual basis and not as a class, consolidated, representative, or private attorney general action.

  • Injunctive Relief. Either party may seek temporary or preliminary relief in a court of competent jurisdiction to preserve the status quo pending arbitration.

  • Costs. JAMS rules will govern fee allocation; the arbitrator may award fees and costs as permitted by law.

21. Time to Bring a Claim

To the maximum extent permitted by law, any claim related to the Services or this Agreement must be filed within one (1) year after the claim accrues; otherwise, it is permanently barred.

Version Date: August 22, 2025